Booking policies

You are not charged when you submit a request. Once your therapist accepts, we send a payment request. Your booking is confirmed when payment is complete. Prices are shown before you submit.

Cancel 2 hours or more before your start time for a full refund. Inside 2 hours, the payment is forfeited.

If your therapist arrives and cannot reach you within 20 minutes of your start time, the appointment counts as a no-show and the payment is not refundable.

If your therapist cancels late, you receive an account credit and we look for a replacement right away.

Completed massage services are generally nonrefundable except where required by law or approved by JRPro following exceptional review.

Your therapist may decline or end a session on arrival if it cannot safely go ahead because of illness or exposure, hygiene, impaired consent, inappropriate conduct or an unsafe space. When JRPro confirms this, the booking is cancelled, the full price is charged with no refund, credit or free rebooking, and your therapist is paid in full.

Before you book again after such a cancellation, you will be asked to review and agree to these terms. Serious misconduct means JRPro decides when you may book again.

If you are ill, our normal cancellation policy applies: tell us as early as you can. Inside the cancellation window the standard late-cancellation terms decide what you get back. Questions or disputes: call 614-568-7979.

Tips are optional and set by you. A pre-tip is shown to therapists with the offer, is only charged when you pay, and never changes who is offered the job.

Boost is optional too: while we are still looking for your therapist, you can add a little to your request from your booking page, and every therapist who was offered it hears about it. It is only charged when you pay, and 100% of it goes to your therapist.

Paid parking is the client's responsibility. When parking is paid, you add it when you book (we fill in the usual cost; change it if you know the price), and all of it goes to your therapist. Not sure yet? We hold your request until you tell us on your booking page.

Your therapist brings the table, music and oils. Please have 2 clean sheets and 1 pillowcase ready for each table, or ask your hotel for them. If that is not possible, let us know after you book.

Therapists who cancel inside 2 hours of the start pay a fee of $50, deducted from their payout.

Call 614-568-7979 or email Info@justrelaxprofessionals.com.